Wednesday, June 20, 2007

Keeping Your Stress in the Check


Pre-reading

How would you define “stress?” What is stressful in your life? When do you feel stressed out?What can you do to manage stress? Close your eyes and imagine a relaxing and peaceful place.Where are you? Is anyone with you? Who?


Vocabulary

1. restore

2. lethargy

3. grinding

4. put off

5. bearable

6. take (their) toll on

7. alleviate

8. remedied

9. time-sensitive

10. susceptible

11. anxiety

12. vary

13. hassles

14. go with the flow

15. resistance



Reading

Dealing with everyday stress has always been a challenge. While the sources of modern day stress may be quite different from those of days gone by, the effects of stress on the body are very much the same.Stress is a term that describes the physical and mental reactions to everyday tensions and pressures. During times of stress, the body releases chemicals into your bloodstream. These chemicals can lead to a faster heartbeat and breathing rate, higher blood pressure, and increased tension in the muscles. These physical changes can produce strength and energy, thereby giving the body added force to deal with stress. When stress is handled in a positive way, the body restores itself naturally and repairs any damage. When stress is not dealt with, tensions build. Without a release, these tensions begin to take their toll on the body.Mentally, the effects of stress are harder to predict. For some people, stress can act as a motivator or increase performance levels. For others, stress causes anxiety, depression, and lethargy.



To alleviate the mental and physical effects of stress, it is important to learn to manage stress. Stress management is broken down into six steps:


1. Identify the source of stress


Do certain situations make you feel anxious?
Are certain aspects of your life causing you worry or confusion?

Has there been a major life change that is creating feelings of uncertainty?
By answering these questions you can identify the roots of your stress - and decide how to modify and adapt to deal with these situations.


2. Learn how your body reacts to stress


It is important to recognize your own personal signs and symptoms of stress. This can vary from person to person. Some of the more common reactions are: tiredness, muscle tension, anxiety, irritability, nervousness, sleeplessness, dizziness, change in appetite, grinding teeth, and body aches such as stomachaches, headaches, muscle pain, or sore back. It may be necessary to talk with your doctor to determine if these symptoms are related to an illness or injury or are a result of stress.


3. Change the situation.


Some stressful situations can be remedied by reducing as many negative major life events and daily hassles as you can. Set goals and priorities and never put off doing time-sensitive tasks. Communicate your feelings clearly and accept that it's OK to say no.


4. If you can’t change the situation, change your outlook.


When you can't change a situation or another person's behavior, it is in your best interest to adapt. Learn to “go with the flow.” Being objective and flexible can make an unpleasant situation bearable.


5. Learn to relax.


It sounds easy, but relaxing is not simply lying down on a bed and closing your eyes. Relaxation is an active process that takes practice. There are many books and tapes available that can teach you different methods. Your doctor may also be able to assist you with relaxation exercises


6. Finally, build up your resistance to stress


You are more susceptible to stress when you are sick or feeling down. Caring for your body with a balanced diet, exercise, and the proper amount of sleep can build up your resistance to stress. A healthy body and mind leave very little room for the harmful effects of stress.



Post-reading


1. Stress is defined as

2. If you handle stress positively, your body can

3. If you do not deal with stress well, tension can

4. One way to manage stress is to

5. Other steps you can take to manage stress are

6. Can you list three ways to build resistance to stress?

7. Can you list all six of the steps to manage stress?

8. Can you name some of the physical changes caused by stress?

9. Can you name some of the mental effects of stress?



Activities

1. Make a list of what you can do to relieve stress.

2. Keep a stress diary for a week. Indicate the day and time when you felt stressed out. What
happened that resulted in this feeling? What did you do to reduce your stress level?

3. Read newspapers and watch TV for examples of stress-related news. What was the cause?
What happened?

Some Useful Expressions To Help You Communicate In English



Questions Used To Get Opinions / Ideas From People:


* What do you think about ___? * What's your opinion?
* How / What do you feel about ___?

Expressions For Giving Your Opinions / Ideas To People:


* I think ... * I believe ... * I feel ... * In my opinion, ...

Asking Someone To Give More Information About Their Opinion:


* Why? * Why do you say / think that? * How come?

Ending a Conversation:


* Well, I have to go now. Goodbye / Bye / See ya!
* It was nice talking with you. Goodbye / Bye / See ya!
* It was a pleasure speaking with you. Goodbye / Bye / See ya!
* I enjoyed talking with you. Goodbye / Bye / See ya!
* Well, I'll let you go now. Goodbye / Bye / See ya!
* Sorry, but I've got to run. Goodbye / Bye / See ya!
* Sorry, but I must go to ___. Goodbye / Bye / See ya!

Strong Expressions:

* I really like ___!
* I like it a lot!
* I think it's excellent!

Neutral / Weak Expressions for Preferences or Dislikes:


* It's O.K..
* It's all right.
* I prefer _____.
* It's not too bad.
* I don't really like / care for / feel like ____.

Strong Agreement:


* Absolutely! * Certainly! * Definitely * You're Right!

Weak Agreement:

* I don't mind. * I suppose so. * O.K., I guess. * If I have to.


Asking For Directions:


* Excuse me. Can / Could / Would you tell me where the ___ is?
* Excuse me. Can / Could / Would you direct me to the ___?
* Excuse me. Can / Could / Would you show me how to get to the ___?
* Excuse me. Where is the ___?


Possible Instructions From People:


* Turn right / left at ___, and you will see the ___.
* Go right / left at ____, and then walk / go _______.
* Go / Walk along this street, and then turn / go _____.
* You will see the ___ (next to / beside / across from / near) the ___


Thanking Someone For Their Assistance / Help:


* Thank you very much!
* Thanks a lot!
* Thanks!
* Thank you for your help / assistance!



Prices and shopping

( If the clerk speaks first )
* May / Can / Could I help you? * What can / may I do for you?
* Would you like some help? * What would you like?
* Are you looking for something?

(Customer's answer)
* Yes, please. I'd like to know how much this _____ costs?
* Yes, please. How much is / are the ____?
* Yes, please. What's the price of _____?

( If the customer speaks first)
* Excuse me, can / could you please tell me where the _____ is / are?
* I wonder if you can / could help me? I'm looking for the / some ___.

Answer the phone (a host family is not home)

* Hello, She/ He is not home. Please call her/him back later
Can I take a message ?

Answer the door (a host family is not home)

* Hello, She / He is not home right now. Please come again.


At the dinner table your host family is asking you to eat more, but
you do not want to eat.

* Thank you, but I am full.
* Thank you, but I am saving room for desert.


Your host family is asking you to go shopping or go
somewhere else but you do not want to go there.

* Thank you, but I do not feel like it. I would like to stay home and
relax.
* Sounds great but I have to study. Perhaps another time.


You will go out and not eat supper with your host family

* I will be late for supper tonight. I will be home around 7:00.
* Please leave some food for me.
* I will not eat supper at home.


You are going to go a book store and want your host family to
drive you there

* Would you please give me a ride to the book store ?


You want your host family to come to the book store and pick you
up at 6:00

* Would you please pick me up at the book store at 6:00 ?


You have lost your way home and ask for help from
somebody
.

* Can you help me ? I have lost my way home. Here are my
address and telephone number. Can you make a phone call for me ?

RESCHEDULING AN APPOINTMENT

Asking to reschedule an appointment

  • Can we postpone our appointment?
  • Let's see if we can find another day when we could get together.
  • Could we postpone till Thursday?
  • Could we move it up? (i.e. move it to an earlier time)
  • Could we move it up slightly
  • Could we move it up one hour?
  • Could we move it up to 12 o'clock?
  • Could we push back the meeting to six?
  • Let's push it back half an hour.
  • Could we push it back slightly?
  • Could we move up the meeting a few days?
  • Could you take me at one?
  • Could you write me in?
  • Can I reschedule for Monday afternoon?

Explaining circumstances
  • I have a conflict in my schedule.
  • I'm running ahead of schedule.
  • I'm running behind schedule.
  • Something's come up.
  • My schedule has changed.
  • I've had a change in my schedule.
  • I'm going to be in the neighborhood.
  • Tuesday is a bad day for me.
  • Do you have an opening on Wednesday?
  • I completely forgot. I have a class that night.
  • I'll have to work on the third.I have to fill in at work.


Postponing a meeting

  • Do you mind if we put it off to another date?
  • The meeting is postponed till (until) further notice.
  • The new meeting date is to be determined (TBD).
  • The new meeting date is to be announced (TBA).

ASKING TO RESCHEDULE AN APPOINTMENT




1. (You have a conflict in your schedule. Suggest that you should find another day when you could get together.)


You: ____________________________________________


Caller: I have a conflict in my schedule. Let's see if we can find another day when we could get together.


2. (Your schedule has changed. You'd like to move your appointment to Thursday afternoon.)


You: ____________________________________________


Caller: My schedule has changed. I'd like to move my appointment to Thursday afternoon.


3. (Something came up, and you have to reschedule.)


You: _____________________________________


Caller: Something came up, and I have to reschedule.


4. (You are going to be in the neighborhood in the morning.Ask if they could take you at ten.)


You: _________________________________________


Caller: I'm going to be in the neighborhood in the morning. Could you take me at ten?


5. (You completely forgot. You have a class that night. Ask if they have an opening on Monday.)


You: ___________________________________________


Caller: I completely forgot. I have a class that night. Do you have an opening on Monday?

PRACTICE RESCHEDULING A DOCTOR'S APPOINTMENT




Receptionist: Good morning, doctor's office.


Patient: Good morning. My name is Nancy Lonk.I have an appointment with Dr. Whitefor a check-up on Thursday, the 13th. But my schedule has changed, and I'll have to work that day. I'd like to move my appointment to another day.


Receptionist: When would you like to come in?


Patient: Do you have anything next week?


Receptionist: We have Tuesday at 2 or Friday at 11 o'clock available.


Patient: Tuesday would be fine.


Receptionist: Okay, I have you down for 2 o'clock on Tuesday, the 18th.See you then.

PRACTICE RESCHEDULING AN APPOINTMENT



Receptionist: Good morning. Doctor's office.


Patient: Good morning. This is Natasha Cooper. I have an appointment for Thursday at 2 o'clock. Unfortunately, there is a conflict in my schedule. Can I reschedule for Monday afternoon or any time Tuesday?


Receptionist: We have nothing in the afternoon on Monday. But on Tuesday between eleven and two we take walk-ins. But you might have to wait.


Patient: Actually, I'd rather not wait. If someone cancels for Monday afternoon, could you give me a call? If not, I'll simply come in on Tuesday.


Receptionist: Could you check back with us later on today?


Patient: Thank you, I will.

Message: Practice Rescheduling a Date with a Friend



Hi, Harry! This is Linda. I'm terribly sorry. I completely forgot. I have a class tomorrow night. Do you mind if we put off the dinner to another day? I'm going to be in the neighborhood on Wednesday. Maybe we could get together then? Please let me know if it's okay with you.